Working with human resources teams across dormakaba, our Environment, Health and Safety managers were vital in developing contingency and communication plans during the pandemic. These plans outlined key responsibilities and action plans for each escalating alert level. The crisis management organization was structured on a country level, with the HR and Operations Leads from every segment taking part in the Group Crisis Taskforce. A variety of actions across the Group was implemented, including:
Provision of essential business operational guidelines: these guidelines address key topics including social distancing requirements, facility cleaning, non-essential travel, internal communication, remote working and return-to-facility requirements, and site visitations. Contractors, visitors and staff were screened upon arriving on site, with some locations conducting daily temperature monitoring of employees at the gate. Employees were asked to stay home if feeling sick and all possible Covid-19 cases were evaluated by the senior leadership for appropriate actions to include shift or facility shutdowns for deep cleaning from outside contractors.
Provision of personal protective equipment and hygienic facilities: stocks of personal protective equipment (PPE) including masks, gloves and hand sanitizers were prepared and distributed. Hand washing facilities were installed in service vehicles in some countries, and disinfectant fogging in high-traffic areas took place on the daily basis in others.
Changes to the production lines: many of the manufacturing site process lines were reconfigured to allow for proper social distancing and installation of plexiglass dividers. Shift splitting was introduced as well as start, break and lunch times were staggered to minimize social contact. The sharing of equipment in the production halls was reduced, and social distancing at washrooms and the canteen was also enforced. High-traffic manual doors have been refurbished with our automatic operators (ED 100/250) for a touchless entry and exit in some locations, and truck drivers were not allowed to enter the logistics area in others.
Regular communication: digital and physical bulletin boards, poster campaigns, e-mails and in some locations SMS text alert systems were used to keep employees updated on precautionary measures and guidelines. Tips on personal hygiene were shared via online sessions, videos, and WhatsApp.